This course contains two modules and includes the following topics:

Delivery Driving:

• What is delivery driving?
• Customer service
• The importance of good communication and effective route planning
• Deliveries and collections
• Health & Safety, vehicle safety, and fuel efficiency
• Assessment and review

Loading and Unloading:

• Loading bay management
• Handling dangerous goods
• Forklift truck safety
• General loading and unloading safety considerations
• Specific loading and unloading activities
• Safe loading and the law

This course is split into two modules Delivery Driving and Loading and Unloading.

The ΓÇÿDelivery DrivingΓÇÖ module is designed to take a finer look at effective delivery driving and deepen the drivers understanding of their day-to-day work and the benefits they can bring to the business. This training will help delegates ensure that they are providing the highest standard of customer service and becoming ambassadors for their business.

The ΓÇÿLoading and UnloadingΓÇÖ module will teach delegates about the risks associated with loading and unloading as well as their responsibilities within this role. This training is a key aspect of transport operations and will provide an example of best business practice.

Upon successful completion of this course, delegates will be presented with a printable certificate of competence that will last 5 years. To obtain your Driver Qualification Card (DQC), you must complete 35 hours worth of driver CPC modules.

Once you have completed all 35 hours of CPC modules, DVLA will issue your card automatically.

For additional CPC training hours click here

This course is aimed at those looking to obtain their Driver Qualification Card (DQC). This course will count 7 hours towards your mandatory 35 learning hours that you require for the DQC. This course is suitable for those who have an HGV license.

As a company that is committed to providing high quality services to all our clients, we will always aim to make reasonable adjustments ensuring all individuals receive the required help they need.
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