Course chapters

• An Introduction to Customer Service
  Introducing the topic and understanding what is customer service? What are the benefits of good customer service? And measuring customer satisfaction

• What is Good and Bad Customer Service?
  This section of the course covers customer service and customer satisfaction, recognising good and bad customer service and understanding the needs of the customer

• Delivering Exceptional Service to Customers
  In this final section youΓÇÖll cover personal skills and delivering exceptional customer service

 

At the end of the course, delegates will be able to:

• Define customer service and identify the benefits
• Recognise the value of customer service for your organisation
• Identify ways of measuring customer satisfaction
• Appreciate the expectations of customers
• Identify the key elements of customer service
• Recognise and develop skills to deliver exceptional customer service

Please see PDF link below for technical FAQs.

 

Delegates successfully completing the course can print an ROSPA approved certificate of achievement and the multiple choice test results. 

The RoSPA stamp of approval demonstrates that the Royal Society for the Prevention of Accidents believes that our content is of the highest standard in the field.

This course is designed for anyone wanting to improve their customer service skills.