Course chapters

• Conflict: An Introduction
  You will learn what conflict is, the causes of conflict, how and why conflict arises and signs and symptoms of conflict

• Understanding Conflict Management
  This section covers what conflict management is, the stages of conflict, styles for managing conflict and legal issues

• Conflict Resolution
  Finally, youΓÇÖll cover conflict resolution strategies and managing conflict effectively

 

At the end of the course, delegates will be able to:

• Identify different types of conflict
• Recognise how and why conflict arises at work
• State the signs and symptoms of conflict
• State what conflict management is and why itΓÇÖs important to act early
• Distinguish between the main stages of conflict
• Use different styles to deal with conflict
• State what legal and organisational requirements should be met
• Use appropriate strategies to successfully manage conflict at work

Please see PDF link below for technical FAQs.

 

Delegates successfully completing the course can print an ROSPA approved certificate of achievement and the multiple choice test results. 

The RoSPA stamp of approval demonstrates that the Royal Society for the Prevention of Accidents believes that our content is of the highest standard in the field.

This course is designed for managers needing to improve their skills in dealing with workplace conflict.