Course chapters

• Communication - The basics
  This section will cover what communication is, the communication process and barriers of communication

• Methods of communication
  Find out about oral or verbal communication, written communication and non-verbal communication 

• Techniques to improve your communication
  This section will cover how to tailor your communication to the receiver, reflecting and refining your message and all about the 7Cs model to success

At the end of the course, delegates will be able to:

• Define Communication
• Sequence the key steps of the communication process
• Identify common barriers to effective communication
• Differentiate between effective and ineffective communication
• Appreciate the different methods of communication
• Recognise the importance of tailoring your communication to the receiver
• Take action to refine your message
• Distinguish between the 7Cs model to improve your communication

Please see PDF link below for technical FAQs.

 

Delegates successfully completing the course can print an ROSPA approved certificate of achievement and the multiple choice test results. 

The RoSPA stamp of approval demonstrates that the Royal Society for the Prevention of Accidents believes that our content is of the highest standard in the field.

This course is designed for those who want to improve on their communication skills and want to recognise the importance of tailoring their communication to promote understanding.